Last Updated: July 23, 2026
These Billing Terms & Conditions govern all purchases made through Capitaine Québec. By placing an order on our website, you agree to the billing terms outlined below.
Accepted Payment Methods
Capitaine Québec securely processes payments through Shopify Payments.
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
Depending on your device and location, additional payment options such as Shop Pay, Apple Pay, Google Pay, and other payment methods supported by Shopify Payments may also be available during checkout.
Currency
All prices displayed on our website are listed in Canadian Dollars (CAD) unless otherwise stated.
If you are using a payment method issued in another currency, your financial institution may apply exchange rates and additional fees. These charges are determined by your bank or card issuer and are not controlled by Capitaine Québec.
Payment Authorization
By submitting your order, you confirm that:
- You are authorized to use the selected payment method.
- The billing information you provide is accurate and complete.
- You authorize Capitaine Québec and its payment processor to charge the total amount of your order, including applicable taxes and any additional charges shown at checkout.
Orders will not be processed until payment has been successfully authorized.
Pricing and Taxes
Product prices are subject to change without prior notice.
The total amount charged at checkout may include:
- Product price(s)
- Applicable federal and provincial sales taxes
- Any additional fees disclosed during checkout
The final amount payable will be displayed before you complete your purchase.
Order Verification
To help prevent fraud and unauthorized transactions, we reserve the right to:
- Verify billing information.
- Request additional information to confirm your identity.
- Contact you regarding your order.
- Delay or cancel orders that cannot be successfully verified.
If an order is canceled after payment has been received, any authorized payment will be refunded to the original payment method.
Billing Errors
Although we make every effort to ensure accurate pricing and billing, errors may occasionally occur.
If we discover a billing or pricing error, we reserve the right to:
- Correct the error.
- Cancel the affected order.
- Issue a full refund if payment has already been processed.
If you believe you have been billed incorrectly, please contact us as soon as possible.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Once a refund has been processed, it may take several business days for the funds to appear in your account, depending on your bank or payment provider.
For complete details, please refer to our Return & Refund Policy.
Failed or Declined Payments
If your payment is declined or cannot be processed:
- Your order will not be completed.
- No products will be reserved until successful payment is received.
- You may choose an alternative payment method or contact your financial institution for assistance.
Chargebacks
If you believe a charge has been made in error, please contact us before initiating a chargeback with your bank or card issuer.
We are committed to resolving billing concerns promptly and fairly.
Fraudulent or unjustified chargebacks may result in the suspension of future purchases and may be challenged with supporting documentation.
Secure Transactions
Protecting your financial information is one of our highest priorities.
Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted during checkout. All payment information is processed securely through Shopify Payments.
Capitaine Québec does not store your complete credit or debit card information.
Changes to Billing Terms
We reserve the right to update these Billing Terms & Conditions at any time.
Any changes will become effective immediately upon publication on this page. Continued use of our website after updates have been posted constitutes acceptance of the revised terms.
Contact Us
If you have any questions regarding billing, payments, or these Billing Terms & Conditions, please contact us.
Capitaine Québec
Business Address
1837 Sainte-Catherine St. West
Montreal, Quebec H3H 1M2
Canada
Email: help@capitainquebec.com
Phone: +1 (514) 939-9970
Thank you for shopping with Capitaine Québec. We appreciate your trust and are committed to providing a secure, transparent, and reliable billing experience for every customer.