Shipping policy

Thank you for shopping with Capitaine Québec. We are committed to processing and delivering your orders as quickly and safely as possible. Please review our Shipping Policy to learn more about our processing times, delivery estimates, and shipping practices.

Shipping Destinations

At this time, Capitaine Québec ships exclusively within Canada.

We do not currently offer international shipping.

Order Processing Time

All orders are processed within 1–4 business days after payment has been successfully received.

  • Processing takes place Monday through Saturday.
  • Orders placed after 4:00 PM Eastern Time (ET), on Sundays, or on public holidays will begin processing on the next business day.
  • During periods of high order volume, processing times may be slightly longer. If significant delays occur, we'll notify you by email.

Shipping Time

After your order has been processed, standard shipping typically takes 4–7 business days.

Estimated Total Delivery Time

  • Processing Time: 1–4 business days
  • Shipping Time: 4–7 business days
  • Estimated Delivery: 5–11 business days

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, remote delivery locations, or other circumstances beyond our control.

Shipping Rates

We are pleased to offer:

FREE Standard Shipping on all orders within Canada.

No minimum purchase is required.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number (when available).

Tracking information may take up to 24–48 hours to become active after your order has been dispatched.

Delivery Information

Please ensure that your shipping address is accurate and complete before placing your order.

Capitaine Québec is not responsible for delays or failed deliveries resulting from:

  • Incorrect or incomplete shipping addresses
  • Failed delivery attempts
  • Carrier delays
  • Severe weather
  • Natural disasters
  • Other circumstances beyond our reasonable control

If a package is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us.

We'll work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged:

  • Inspect the package immediately upon delivery.
  • Take photographs of the package and any damaged items, if possible.
  • Contact our customer support team as soon as possible.

We'll work with you to provide an appropriate resolution.

Incorrect Items

If you receive the wrong item, please contact us within 7 days of delivery.

We'll arrange an appropriate solution, which may include a replacement or refund, depending on the circumstances.

Shipping Restrictions

Currently, we ship only to addresses located within Canada.

We reserve the right to refuse shipment to addresses that cannot be serviced by our shipping partners.

Contact Us

If you have any questions regarding our Shipping Policy or your order, please contact us.

Capitaine Québec

Business Address
1837 Sainte-Catherine St. West
Montreal, Quebec H3H 1M2
Canada

Email: help@capitainquebec.com

Phone: +1 (514) 939-9970

Thank you for choosing Capitaine Québec. We appreciate your trust and are committed to providing reliable shipping, careful packaging, and excellent customer service to comic book enthusiasts across Canada.