Privacy policy

Last Updated: July 23, 2026

At Capitaine Québec, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect personal information that you voluntarily provide, including:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment information
  • Order history
  • Account information (if you create an account)

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Referral sources
  • Date and time of your visit
  • Website usage data collected through cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Process payments securely.
  • Provide shipping updates and order confirmations.
  • Respond to customer inquiries.
  • Improve our website, products, and services.
  • Personalize your shopping experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal and regulatory obligations.
  • Send promotional emails or newsletters if you have chosen to receive them.

We collect only the information necessary to operate our business and provide our services.

Payment Information

All payments are securely processed through Shopify Payments.

Capitaine Québec does not store your complete credit or debit card information. Payment details are encrypted and securely processed using industry-standard security measures.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active.
  • Remember your preferences.
  • Improve website functionality.
  • Analyze website traffic.
  • Enhance website performance.
  • Support security and fraud prevention.
  • Measure the effectiveness of advertising and marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

For additional information, please review our Cookie Policy.

How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted service providers, including:

  • Shopify and Shopify Payments
  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Fraud prevention services
  • Government or regulatory authorities when required by law

These third parties are authorized to use your information only to provide services on our behalf.

Data Security

Protecting your personal information is one of our highest priorities.

Our website is protected using SSL (Secure Socket Layer) encryption, and we implement appropriate administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

Although no method of electronic transmission or storage is completely secure, we continually work to maintain a safe and secure shopping environment.

Data Retention

We retain your personal information only for as long as necessary to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Maintain business and accounting records.
  • Meet legal and tax obligations.
  • Resolve disputes.
  • Enforce our policies and agreements.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where permitted by law.
  • Withdraw your consent for certain uses of your information.
  • Request information about how your personal information has been used or disclosed.
  • Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, you may receive updates regarding new comic book releases, special offers, and store news.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete that information.

Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Canadian Privacy Compliance

Capitaine Québec operates in Canada and is committed to complying with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws.

We collect, use, and disclose personal information only for legitimate business purposes and with appropriate consent where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised Last Updated date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Capitaine Québec

Business Address
1837 Sainte-Catherine St. West
Montreal, Quebec H3H 1M2
Canada

Email: help@capitainquebec.com

Phone: +1 (514) 939-9970

At Capitaine Québec, we are committed to protecting your privacy and maintaining your trust. We appreciate the opportunity to serve comic book enthusiasts across Canada and are dedicated to providing a secure, transparent, and enjoyable online shopping experience.