Welcome to the Capitaine Québec Frequently Asked Questions page. Here you'll find answers to some of the most common questions about our products, orders, shipping, payments, and returns. If you can't find the information you're looking for, please don't hesitate to contact our customer support team.
What products do you sell?
Capitaine Québec specializes in brand-new comic books. Our collection includes titles from popular publishers, superhero comics, graphic novels, independent comics, limited editions, and a variety of genres for readers of all ages.
How do I place an order?
Simply browse our website, select the comic books you'd like to purchase, add them to your shopping cart, and proceed to our secure checkout. Once your payment has been successfully processed, you'll receive an order confirmation email.
What payment methods do you accept?
We securely process payments through Shopify Payments. We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. Depending on your device and location, you may also be able to pay using Apple Pay, Google Pay, Shop Pay, and other payment options supported by Shopify Payments.
Is my payment information secure?
Yes. Protecting your personal and payment information is one of our highest priorities. Our website is protected with SSL encryption, and all payments are securely processed through Shopify Payments. We do not store your complete credit or debit card information.
How long does order processing take?
Orders are typically processed within 1–4 business days after payment has been successfully received. Orders placed after 4:00 PM (Eastern Time), on Sundays, or on public holidays will be processed on the next available business day.
How long does shipping take?
Once your order has been processed and shipped, delivery typically takes 4–7 business days within Canada.
The estimated total delivery time is 5–11 business days, including both processing and shipping.
Where do you ship?
At this time, Capitaine Québec ships only within Canada. We currently do not offer international shipping.
Do you offer free shipping?
Yes! We are pleased to offer FREE standard shipping on all orders shipped within Canada. No minimum purchase is required.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information, when available. You can use the tracking number to monitor your shipment until it arrives.
Can I cancel my order?
Orders may be canceled before they have been processed for shipment. If your order has already been processed or shipped, it cannot be canceled. In that case, you may request a return according to our Return & Refund Policy.
What is your return policy?
We accept returns for both defective and non-defective products within 30 days of the delivery date. Items should be returned in their original condition unless they are being returned because they arrived damaged or defective.
Please refer to our Return & Refund Policy for complete details.
How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are generally processed within 7 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and, if possible, photos of the item and packaging. We'll review your request promptly and work to resolve the issue.
Can I change my shipping address after placing an order?
If your order has not yet entered processing, we may be able to update your shipping address. Please contact us immediately after placing your order. Once an order has been shipped, we cannot guarantee that address changes can be made.
Do I need to create an account to place an order?
No. You may complete your purchase using guest checkout, if available. Creating an account allows you to view your order history and makes future purchases faster and more convenient.
How can I contact customer support?
We're happy to assist with questions about products, orders, shipping, returns, or payments.
Email: help@capitainquebec.com
Phone: +1 (514) 939-9970
Business Address:
1837 Sainte-Catherine St. West
Montreal, Quebec H3H 1M2
Canada
What are your customer service hours?
Monday: 11:00 AM – 6:00 PM
Tuesday: 11:00 AM – 6:00 PM
Wednesday: 11:00 AM – 8:00 PM
Thursday: 11:00 AM – 8:00 PM
Friday: 11:00 AM – 8:00 PM
Saturday: 11:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM
Didn't Find Your Answer?
If your question isn't answered above, we're always happy to help. Please contact our customer support team by email or phone, and we'll respond as quickly as possible during our regular business hours.
Thank you for choosing Capitaine Québec. We appreciate your trust and look forward to helping comic book fans across Canada discover their next great read.